how to deal with dodgy seller?

[Lisa]

Grrrr I hate eBay for drama's like this!!!
I purchased items from a seller, paid as soon as the items ended, and never got them! The seller then went on to call me a liar and a thief and went as far as to call me and my DH schizophrenic! They hurled tonnes of abuse at us via email and messages on eBay... I contacted eBay who told me to forward the emails on to them with all the headers attached, but when I went to do that, they were denied by eBay because they were too long and had the headers attached!!! So this woman has got away with her continued harassment of me and my DH (yep, she still harasses us 3 months after the initial issues)
I tell you... it has made me VERY wary of buying now as this seller had a fairly high rating but had some recent bad feedback left for them too. I actually got my money back from that annoying seller thankfully.

I hope you get everything sorted out. And I would go ahead and leave very negative feedback. I thought eBay was meant to be cracking down on people charging too much for postage? What a joke huh?

[briggsy's girl]

i'm extremely unhappy with this seller. i eventually got a brief reply saying replacement items would be sent for the damaged items - it's now a week since that email was received, and nothing yet in the post. first parcel took 24 hours to arrive - obviously they're not so keen on getting the replacement out!

[briggsy's girl]

just a little update - i got replacement items - TWO, not THREE - so i emailed, yet again. got offered a refund (of less than what they flogged me in postage for the item, ummm NO) with the comment that maybe i could fix the broken ones. or could they include the item with my next purchase from them as the postage costs to them were too high! wtf???

i replied rather bluntly saying

if you think i'm ever wasting my time buying from you again, you've got another think coming. i have paid for these items. i want working items for my money. i wouldn't have paid your ridiculous costs if i didn't want them. just send me a replacement (which YOU didn't send when you said you would) so that i can finish my dealings with you once and for all!. i will not accept your pathetic attempt to "compensate me" seeing you're not even "compensating" me the full cost for the item. if you don't want to send the item, feel free to make me a decent compensatory offer, otherwise, send me my bloody item and be done with it - and make sure you check the quality before you send it - as you noticed, i'm not one to back down, so if it comes out damaged, again, i'll be sending you another message, and expecting another replacement

i'm usually a nice person - but not this time!

[Celsie]

I can't believe you haven't forced them to refund some of the postage. It was supposed to be by courier and they sent it by Australia Post.That's making false claims. I would be insisting they refund you some of that money.

[briggsy's girl]

FINALLY got the last light, in working order, on Friday! am so annoyed - 6 bloody weeks! nasty nasty feedback on it's way