Unfortunately eBay won't do much for you because you picked the item up. They take no responsibility because they expect that you would check the item before agreeing to take it (although I totally get where you are coming from, so easily done and you'd expect the item to be as described ).
FWIW if you contact Valco, they'll probably send you a clip free of charge. They did this for me once
Oh, I should mention that it is worth persisting with the seller about a refund. If she refuses to refund you, tell her that you will follow it up with eBay (even though they probably won't help). That might be enough for her to cave in and do the right thing.
I think we will work it out - I'm suppose to bring it back tomorrow for a refund of $160 - so I'd be out $7.50. I'm OK with this outcome (I believe she thinks I'm being too picky but I still feel like an item described as being in "excellent condition" shouldn't have a tear - even on a seam.
I am happy to report that the seller was very nice about it. I knew it was an honest mistake on her part and she did the right thing. Now I have to look out for sales on the Valco play pen (new)! My husband pointed out that for the $60 savings, he'd rather have a new one that is perfect and the warranty - and the sell it on ebay when we want to get rid of it. I'd be happy with a perfect used one and $60 in our pocket, but I can't manage the running around to inspect these items prior to purchase - it's just too hard with a little one.
BellyBelly Life Subscriber & MPM
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