PLEASE only ever use Registered Post

[PinkPalace]

You should always keep a receipt of the parcel if you don't send via registered post... I always did that for eBay in case someone did a shonky because it does put on the receipt where the postage is going to and how much it costs. Did you keep the receipt?

it doesnt matter i need proof it was sent to the address - not that a sachel was purchased.

they have screwed me over big time

[~Trish~]

Aww you poor thing . Unfortunately there is not much more you can do.

Did you lodge an investigation with Australia Post? They can chase up missing parcels for you (even if they're not registered). They only refund up to $50 though for non-registered parcels .

I had a parcel go missing last month, after much chasing up I ended up refunding the customer. The parcel then turned up 1 month late . Luckily the customer sent it back so neither of us were out of pocket in the end.

[squidipa]

oh golly gosh that's so wrong can ya tell us who it was so we dont deal with that customer again. my goodness im so sorry thats so wrong!!!!!

[NaeNae]

oh PP I am sorry this has happened to you. I am always so skeptical when I purchase and sell stuff on ebay that I hound the person on the other end after a week if I either have not heard anything or received anything.

I hope the parcel turns up and that you are not out of pocket, what a terrible terrible experience for you.

Nae x x x

[PinkPalace]

i called auspost and there is nothing they can do - they said it will sit at the po for 1 month and if not claimed by the receiver then do to 'dead mail' and destroyed.
they said there is no way i can contact the dead mail centre.

it is a unfortunate expensive lesson learnt

[NaeNae]

PP did you have a return address on the items? If they are not collected from the PO then they should be returned if you did have your details on there?
this all works out for you

[PinkPalace]

yep it had my address on the back - but has been 6 weeks
It was a parcel and i rang my po and their po and both said it is not there.
So all i can assume is that it arrived, they picked it up and i cant prove it.

i am keeping a VERY close watch on their ebay store (as they resell what they buy)... and trust me if my things show up on their store i will be calling the police!

lol....hehe do i sound tough..

but like DH says.. how can i prove they were mine first?

anyhow there is nothing i can do - paypal favours the buyer.

I actually said to them on the phone, so if i buy something on ebay - and it costs $500 - i refuse to let them send it express or registered, i can accept it then put in a 'did not arrive' claim and get my money back. and they straight out said. "yes" - but that would be dishonest!

just shows you that as a seller you dont have a leg to stand on.

[AliBaby]

I recently had some gift vouchers that were sent to me by my grandparents that went missing int he mail only to show up a week later opened with no gift vouchers in a plastic bag by AustPost. There are some dishonest people out there.

I am sorry you are going through this.

[boomba]

that really sucks PP! Keep an eye on them and you will be able to prove the stuff is yours from your photos and listing wont you?

I will be sending everything registered even if they dont pay for it1

xxx

[~Trish~]

Nope, you have been told rubbish! I used to work in their call centre and know the ins and outs. Have they rung the local PO's that are close to your buyer? They should have done this as soon as you called them, that is always the first port of call. It's possible the parcel is sitting there and the customer didn't receive a card notifying them. They can also chase up the delivery driver to ask if they remember a parcel delivered to that address. Did you have your return address on it? If so, there is no reason it won't make it's way back to you if there was a problem with the buyer's address. It won't end up at the dead mail centre if it has a correct address on it somewhere. (And they don't destroy good items, the auction them LOL!)

Push them to call around for you, it's their job!

[Lulu]

i called auspost and there is nothing they can do - they said it will sit at the po for 1 month and if not claimed by the receiver then do to 'dead mail' and destroyed.
they said there is no way i can contact the dead mail centre.

it is a unfortunate expensive lesson learnt

I was told the exact same thing......

[~Raven~]

OMG that bites big time PP

I am lamenting over 2 parcels I sent at on the same day a almost a fortnight ago not showing up yet. I'll be using registered post from no on too but I've not lost out like you have

[~Trish~]

Was it a parcel or a letter? If it was a letter then nope, they can't do anything about it. But if it's a parcel they can at least try help you

Sorry, I've been assuming it's a parcel!

[BrightSparkles]

i had the EXACT same thing happen!!!! Had to give a full refund because the buyer claimed she didn't get it. i sent 4 other packages that day and everyone else got theirs!!
I refuse to use paypal anymore.
I also had paypal start taking money..un authorised from my bank account for fees instead of my C/C. this put my account into debit causing me to get an honor fee...all of which they refuse to pay even though it was thier fault!!

[Indadhanu]

Thats terrible PP So sorry you are having such a crappy experience. I'm not sure what to say, except it is very true that you should always send registered. There are some horribley dishonest people in the world.

[alicia]

Hmmm we use paypal all the time so I got DH to read this thread as well. He seems to think that you could contact the police and see if there is anywhere to go there (as $1000 is a lot of money to fork over), maybe some kind of fraud? Not sure. Hoping you can get it sorted out.