hi all i took my kids out of childcar on the 2 of sept and they still havent refunded my credit amount, it took a month for them to get back to me and they said they processed it but it never went through, i keep talking to the coordinator but the owners dont actually tell her whats going on, and i have heard from previous employees theyre not very reliable with pays etc so just wondering if theyres an ombudsman or something you would contact in this situation? im in WA