I would be going with instinct. If they didn't alert you to what happened, then its' possible she was getting hit at the beginning and no one knew or bothered to say.
Can you find an alternate daycare and book her in? Are there any besides ABC in your area? I just haven't heard alot of positive from ABC (sorry to generalise, I haven't heard positive from my sister whose kids went there, or from my friend who worked there and quit because it wasnt' very well run. )
If you're easy on what day/days she goes in, it shouldn't be hard to get in to another centre. If you take what they have avail they usually have a spot.
good luck and hope things work out xo
Unfortunately we're not able to get alternate childcare in our area and the waiting lists are approx 6 months wait. There were many ABC centres near us that closed down at the end of last year so all the other centres filled up pretty quickly and now have waiting lists. We only managed to get into the centre we are in because we had special circumstances and were able to jump the waiting list if we took what days were available at the time. I think we're going to give it another 2 weeks and call in more often as they have an open door policy for parents so you can go and watch the class without the kids knowing your there.
what is the age group of the room your DD is in (sorry if you mentioned already I didnt see it)
Biting is a lot different if its a 3year old than say an 18 month old. Younger kids then to do it more out of frustration in not being able toe xpress themselves, where as old children its a lot more premeditated.
In both cases they should notify you (and to whomever said they should notify you immediately - I havent found its my experience thats thats normal unless its bad enough that they want you to collect your child, or want permission to give them pain relief) via the accident book that they're required to maintain.
The child who did the biting/hitting's parents should also be informed as they are required to sign the incnident/accident report also.
DS was something of a biter from about 15-18 months, and it was horrible. I dreaded picking him up from creche becuase thered be an accident report at least 50% of the time.
It's not acceptable at all that the director and the staff member gave you conflicting reports on how the split lip came about, and for that one I would have expected a phone call - I know I've had them before when DS bit his lip at creche once.
I'd definitely go in unannounced a couple of times to see whats happening, but also ask to see their policy on behaviour management, they should have it available and have to let you look at it.
From our experience I can tell you the staff really were helping us to work through it and sort out strategies to manage DS' behaviour, and they provided us with a lot of relaly helpful resources - it may be that the staff memeber didnt express themslevs adequately, or was worried about privacy issues or something like that
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