This is just my opinion, I worked in childcare - and have a son, so I'm seeing two sides of the situation.
Firstly, it would break my heart, I wouldn't put my own son in care because I wouldn't be able to control what was happening to him, I'm a hypocrit, but I just couldn't do it and I really admire mothers (and fathers) who have the strength to put their child in care.
Secondly, its really hard when on child is hitting/biting/bullying another - because its one persons precious baby hurting another persons precious baby - its a no-win situations for the carers! Its horrible, it was the worst part of my job filling out accident reports and explaining to parents that their child was hurt one way or another while in my care, but sometimes there is nothng the carer can do.
BUT LASTLY, I think you childcare center has handled it poorly. It sounds like they dont want to own up to whats going on because they dont want you to think its a poorly managed center - but like, when you came to them the first time, had they sat down and worked out an action plan, would you feel more confident with them? Honestly, I think its disgusting that they didn't have an accident report for her lip, and as someone else mentione they should have called you before you came to let you know so it wasn't a shock when you arrived to pick her up, and they should have done the same for any of the followig injuries, as when its an ongoing issue, you're stacking up evidence that says to you that the carers have no idea whats going on and they dont care - this might not be the case, but its definately how it appears.
Had they done all that, when accidents happen, mistake are made, children just be children, it wouldn't feel so much like the carers simply dont care. Yeah?
Anyway, thats just my opinion.
I think you need to talk to the director rather than the child carers involved and/or put your name on some other waiting lists and hope for the best.
Also, I like OlivesMummies suggestion - at my old centre we'd teach the children to put their palm forward and say in a big loud voice "stop, I dont like that" - too cute seeing a 2 year old say that to a 7 month old who's nicked their toy - but also useful for the older children, as when the child whos htting hears that, they often do stop and take note.
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