I think they started pulling back the refilling of the bottles in the shop in the 90's - Health Department reasons they couldn't change, but still about 90% of the packaging is fully recycled/recyclable.
Just about the recycled packaging thing, I attended a Body Shop party on Sunday, and was quite surprised when the consultant held up a bottle of something and said it was their first product to have 100% recyclable packaging - I thought it was all fully recyclable? But apparently not.

Not that I'm dissing them or anything, just thought I'd mention it