If your Mum hasn't flown much I would go with Qantas or virgin who have great customer service.
When she gets to the airport let them know she is apprehensive about finding out where to go etc.
The older you get the more help you get when telling them how you feel.
Ps, if she flies school holiday time it costs more
We've been in Brissy nearly three years, and go back to Melbs 3-4 times a year. We go with Qantas. Every time. It's just the best, athough that self-check baggage thing at Tullamarine is a world of fail.
Getting to Avalon is a pain in the hole, also the cabin fills up with baggage really quickly, and too many idiots in general, I find.
Virgin runs late too often, although it's otherwise good.
I just wanted to add that out own personal experience with Tiger was terrible and I would rather pay extra $$ to fly with another airline. We always fly otu of Tullamarine b/c it is approx. 1 hr to the airport from where we live & I can't be bothered driving the extra for a cheaper flight (if they are cheaper)
Bookmarks