They've always been great We've booked with them many times, we do quite a lot of traveling (I'm an ex travel agent too). It's a very easy system to use. Highly recommend it and nope, our booking has never been stuffed up. I find we often get a better deal like a free bottle of wine, late checkout, etc that the hotel doesn't offer directly.

Sign up for their emails notifications if you don't get them already then you get the heads up on all the good deals as soon as they're released.