We ended up taking the forms in and did it at the office. The lady DH spoke to on the phone didn't understand that I wasn't working anymore and kept telling him to give her my current income. When he asked if she meant the income that I was earning, she said no, the income now, he said I wasn't working and she said that we weren't entitled to it at all. Very frustrating. We did get it, but we took it into the office.