My husband bought a 49cc quad bike from a warehouse seller on the weekend. It was used for about 10 minutes by my 3yo and has practically fallen apart. The whole bike is of poor design and (I won't go into the technicalities) but the chain keeps falling off due to the design, and a few bits have broken already.

The bike we have was in a crate when we bought it, and is not the same as the one advertised online (plastic parts instead of metal, for example) and it is not, as advertised "heavy duty" if a 3yo can brake it with 10 minutes of riding.

I have phoned the company who have said to bring it in, and they will decide if they can offer a refund or not. If not they will repair the bike. We don't want it repaired, we want our money back. Anyone know what our rights are?