how crazy to say "policy of NEVER refunding". that is like saying "i am perfect and i only have perfect stock" - how ludicrous.

well now you have a "for spares" quad bike and the helmet/gloves - i think that is compensation for your travelling and being treated unethically.

You're so right, they have made things worse for themselves, now they are TWO bikes down, all because they woudln't be real with you. and with such awful customer service, you won't be a good ad for them in future. so they have triply shot themselves in the foot. idiots.