As far as I know they are. Well they will be. They only mentioned $35 last time, but I was talking to a different person who probably didn't know the full story.
I'm waiting for a phone call back to confirm that. If they only refunded me once I'll make sure they do it again. I should just ask for all my money back! I thought the site wasn't working & went & got the same thing from a different site. So in the end I thought they'd gotten no money at all, & wasn't expecting any products at all.
Its the $65 in bank fees that I wouldn't have gotten had their site been working properly I'm worried about.