A few weeks ago I went to a jewellers to see if I could get a ring small enough to fit DD. After fitting her finger, they said that they don't have any of that size in stock, but they could get it made as a special order. They filled in a special order form, and I paid all but $10 on it and have waited for a phone call to say that it is ready.

I received a phone call today, not to say that I could collect it, but to say that they can't get it made in that size, but it can be resized but it will cost another $25.

I am not going to pay to get it resized, cause that just makes the ring too expensive for DD to wear in case she loses it. I am not really that phased, and I will get a refund, but it is more the principle. Why can they take my money, promising me something, then when they realise they have made a mistake, charge me another $25, or are they just trying to cover their mistake in the hope that I pay it?

I had no idea where to start looking online to see whether they are allowed to do it. I was thinking of calling the Dept of Fair Trading for their advice, but didn't get to it today.