Never heard of them. DD2 has her car with Youi and they have been pretty good but haven't had to make a claim so not sure what that section is like. It was all done online and when adds or deletes a driver that is also online.
i looked at youi and they were $20 a month dearer than AAMI who im with now, REAL are $20 less a month but if they are painful id rather stick with AAMI