We are with netspace which has just been taken over by iinet. We have been with Telstra and Optus and tpg in the past. We are very happy with netspace. We pay $69 per month for phone and bb. If we go over 10gig + 10 gig, then it's shaped so no scary bills. We have never even been close to getting shaped!
If we email them they call back or email back, and we have yet to have any real issues with them.
Have you had a sneak peak at the NBN website to see when your new suburb is going to get hooked up. We have to wait 12 month to 3 years.
We were previously with netspace but when we moved we went with a local one. Plans are much more competitive than netspace, no peak/off peak save $10 off your net plan if you bundle phone and net. Customer service is local (very much for me - I went through scouting with one if the owners. Didn't realize til I'd signed up though)
Customer service and tech support have been fantastic. Always a local. Let me know if you want more info!
L&B, it would be worth your while to call Optus and tell them you are planning to change and the reasons why, they will probably offer you a better deal to retain you as a customer, it's easier to keep a customer than attract a new one
Plans and offers change regularly, so there may well be a better deal available and then you don't have to go through the hassle of changing
We were with TPG before going pre-paid but once we move to where ADSL is actually servicable in our area we are going with Optus as they have already offered us a great deal since Ive been a mobile customer of theres for years
It turns out Optus is not in our new area It also looks like the builder hasn't connected the line, so we may ned to pay a big connection fee.
*Sigh* I loathe Telstra. Hopefully one of the other providers can give us a good deal. I was looking at a $65 bundle with Optus which would have saved us money from what we currently pay.
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It also looks like the builder hasn't connected the line, so we may ned to pay a big connection fee. 
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