Just as an FYI in my experience Samsung customer service is s***. With a capital S. Some might remember it took us 6 months to get a freakin' broken refrigerator replaced / refunded. 6 months with a toddler, without a fridge. Don't hold you breath when they say 'they will get back to you' - chase them every damn step. I have a Samsung washer at present (bought before the fridge incident) and will not be purchasing any more samsung whitegoods or likely ANY products after that experience.