Has anyone had their washing machine fixed/serviced?

We were supposed to have a technician out last Friday, but they called me at 11 and said, sorry not coming out anymore and they would bein touch.

I emailed them on Monday and followed up with a phone call today.

They have now assigned another technician to the call out and hopefully my machine will be fixed next week.

Now. My question is. If something happens, ie it catches fire, and I need to make a claim on insurance, how does this affect it? I note that the email says that I can continue to use my washing machine but surely by acknowledging that there are faults with his machine I more or less veto it being insurable?

Besides all that. I am sick of hanging around while I do the wash. I always set and forget. Like we all have time to hover round the laundry while we wash.....