I was approached by a 3mobile salesperson who wants to buy our business from Optus. Honestly, I am more then happy to say goodbye to Optus as they have been so dodgy in terms of customer service and I believe we are paying heaps more on our bills than we could if re-jigged them. I am so sick of dealing with their 'customer service', waiting on the phone for service, having to make 3-4 calls to get simple things sorted out, being transferred around departments and never getting anywhere... the usual

I am having a meeting with the 3mobile rep next week and will probably move if they can better the phone plan but I am just not sure if they do offer good coverage as they claim they do. I have had experiences before when Vodafone claimed to have good coverage then when we switched, the phones dropped out all the time. All of a sudden they were not so interested working things out with us.

I am in Melbourne and we don't use the phones in the country much, just around town. Does anyone use 3mobile and how have you found their coverage/service?

I am not expecting customer service to be any better than Optus, but would be interested to hear any stories about them if they are particularly bad! I just really want to make sure we don't sign up with dud phone coverage/service.