Experiences with 3mobile?? Are they reputable - well as much as a phone co can be ;)

[ShootingStar]

I am currently with 3 and think they are great. I use to work for Optus, thus had my phones with them. Not long after i left my job Optus went down hill big time. Back then 3 were known to be bad. However.. now, alongside Vodaphone (as they are now technically the same thing) i believe 3 are one of the best. We live in a remote location. I have perfect service out here, whereas DH with Optus (and eggarly awaiting his contract to expire) never has any service. The thing with 3 and vodaphone now is, if you dont have coverage with their particular towers, as a default you go onto Telstra's towers. So the coverage is just as good, if not better, than telstra.
So in my opinion, either 3 or Vodaphone atm are the way to go.

[Beatrix]

Im with 3 and I love them, they have just bent over backwards to let me out of my old contract and upgraded me to Iphone4 for nothing and I was only 12mths into old 24th contract.
And we live in a area that is classed country and reception is fine, I even have mobile plug in broadband with them out here to wan while its not as fast as cable braodband its still good!

[shellbell3]

I've been with 3 for a few years now and had no issues.
Don't know about customer service line cause if I've ever had an issue I go into the store and get them to help sort it.

[feeb]

DH has mobile with them and has no issues using in Melbourne, Sydney and a few major country vic areas.

[Feijoa Mum]

I am with 3 too and have been for about three years now so you could say im pretty happy with them.
DH did have some issues with coverage a while ago but he was working in a very remote part of country at the time.
They have recently merged with Vodafone so they now have a bigger network and it also means free calls to vodafone too

[indie24]

I have been with 3 twice with phones. The first time coverage was shocking so switched providers for a couple of years. When I changed back to 3 I found the coverage much better than previously. I never had any problems in the city with them. Coverage in the country can be hit or miss. I really don't like their customer service line at all.

[onthefly]

My only issue has been spotty coverage.
I've only used customer support a couple of times and found it fine. No problem with my phone (but I was careful not to get a nokia)
I went with them as they have a $19 plan, which suits me.

[jackrose]

Thank you so much for all taking the time to reply. What a range of experiences!

I can't really believe we have to put up with such poor service from all of our choices of phone providers. Looks like they are all as bad as each other at worst.

I am glad to hear of some good experiences and hope that those of you with bad experiences feel just a bit better for having vented! I am grateful for the heads up. Sadly, I have similar experiences to some of you with Optus... Arrrgh!

Phew, not really any closer to knowing what to do, but I am pleased to hear of the Vodafone merge/Telstra tower use...

[Fleur]

Im with 3 and I love them, they have just bent over backwards to let me out of my old contract and upgraded me to Iphone4 for nothing and I was only 12mths into old 24th contract.

Lucky you!!

We've been with 3 for about five or six years, haven't had any problems...coverage hasn't been an issue for us, but then we haven't been out of the way much.

Probably my only complaint is that when I went to upgrade my phone (cause I drowned my old one ) I knew I would have to pay for it over 2 years; they didn't explain to me that I would then be stuck with that phone for the two years. Previously I have been able to upgrade for free after 18 months.... so I thought I could pay for this one for 2 years but still get my upgrade to another Anyhoo. It's not really a biggie.

We also love their free 3 to 3 calls... so DH & I and DD1 & DS1 are all on 3, so are PILS. We get value out of that.