Kitchen Reno Debacle - How Much Discount/Refund Would You Ask For?

[Epacris]

Sheesh Fiona, that just sucks. We did a major kitchen reno a year ago and it took months (but that was entirely our fault... long story) so I totally understand what it's like to live in chaos. It's so frustrating and exhausting.

I presume you've already tired to resolve the issue with the company and they're not coming to the party? And you've got evidence in writing (emails, records of phone calls)? Can you contact the department of fair trading in your state and ask them for advice?

[Astrid]

Have you paid for it in full yet? I would be tempted to hold off any payments until resolved. We had issues with the group that did our bathroom, we still owed $2000 on the job and refused to pay it until they fixed the faults. They never fixed the faults, but did not chase us for the last payment either.

Good luck I hope it all works out for you.

[fionas]

the contract did not specify an end date. DH reckons this is in itself against the law according to Consumer Affairs.

But TBH I don't really want to go down the legal path, it will take too long.

I'm thinking if they won't agree to a refund then I'll try more direct action. Take a YouTube video of our debacle, name the company. Print out leaflets again giving the facts and hand them out outside their showrooms. Would obviously get legal advice before doing this but I imagine that if we just stick to the facts which is that it will have taken 3 months to complete, we should be safe.

And even more annoying, I probably won't even get to use it. We're looking to move out and rent a bigger house but in the meantime, we can't advertise our house.

[fionas]

Just to clarify - we've paid for it all bar $500. It's a condition of their contract that you do that.

[Spring Angel]

I'd be inclined to ask for a discount off the labour as opposed to the goods. What portion of the 27k was for the labour? I'd be willing to pay for the goods but I wouldn't be paying for the labour (or perhaps only a portion of it).

Regarding the youtube, leaflets. Not a great solution. May end up with a defamation action against you which would be a major pain. I think a better approach would be to put your complaint in writing to get the wheels in motion and to have a look at a fully itemised quote so that when you ask for a discount it is clear and precise.

HTH
Spring

ETA: Also great idea to take photos. Just because you have another kitchen you can use doesn't change the fact that the delay is unacceptable. What if you didn't have another kitchen????

[fionas]

Would get legalities of youtube, leaflets checked out to protect against defamation action but my rudimentary understanding of the law leads me to believe you can't be sued if you're telling the truth. We'd stick to the facts and leave the emotion out.

[Lulu]

Maybe check out notgoodenough dot com

[~Hestia~]

How awful for you!! I have no advice sorry, buut I'd definitely be asking for a discount/refund.
We had to wait over 3 months for a faucet for the bath, two bathroom benchtops & two bathroom sinks so I can understand the stress of living with half finished renos!!

I hope it gets sorted out soon.

[AliB]

What a shocker!

You're in Victoria right? Investigate your complaint options - Consumer Affairs Victoria - Building & Renovation - and tell the company that you'll be .

I agree with Spring angel, the youtube / leaflet option sounds like it will just cause problems for you, not them. Official channels doesn't necessary mean legal action, you go through the complaints process.

As for what discount to ask for... hmm that's a tough one. Maybe one third off, which should represent their profit margin for the job.

Good luck and have a merry a christmas as possible!

[Astrid]

Just to clarify - we've paid for it all bar $500. It's a condition of their contract that you do that.

Oh dear. Thought it was normally about 10% to be paid upon completion. Ouchies! The do have you over a barrel then. Not fair that they have taken almost all of the money, as it gives you no leverage over them. Makes me wonder if they do this quite often.