Shopping Trip from Hell!

[Nettie]

I just had the worst shopping experience EVER. Here is what I've just sent to Woolworths as 'feedback'.

I shop at Woolies every week and normally have a pleasant experience. Today, however was the shopping trip from hell. It was 4pm on Sunday 7th February at the Murray Bridge Store.

I have a 21 month old son and so I always park by the trolley bay in the car park so I have the opportunity to check the trolley for faults and use two hands to put the trolley cover on before loading my son in the trolley. Today the trolley collectors thought there wasn't 'enough business' to justify having the trolleys available to customers - so they locked them with a chain and padlock. This necessitated me carrying my son into the store to find a trolley. It was a 38 degree day and this made me very hot and bothered by the time I got into the store. The first trolley I loaded my son into had a very badly aligned wheel which made it veer right. So I had to find another one and reload my son and all our belongings into a second trolley (while blocking up the walkway). I conducted my shopping and when I got to the checkout (there were 2 open with 6 customers waiting). One man came and opened a third checkout but only served one customer before telling the second 'I'm closing'. Shortly after a second man came and asked me to head to another checkout - which I did. He served me promptly and kindly but began packing my refrigerated and frozen items into a regular bag and not the cold ones I had brought. I corrected him and he sighed at me. I then went to load the bag into my trolley only to see that he had been very careless with my good and had put a 2L ice cream on top of my romatherapy tomatoes (damaging them - but I didn't notice until I got home) and some watermelon I had carefully chosen as it was not bruised.

I told him I would pack my own bags and he got rude. He started shoving things at me as I was packing and stopped speaking to me except in grunts. I completed the packing and went to pay at which point the receipt printer had malfunctioned and he was going to give me a partially printed receipt (a large strip was missing in the middle) when I said I wanted a complete receipt - he seemed to get angry. He called over what I assume to be his supervisor who fixed the printer and gave me a receipt. At no time was an apology forthcoming about any of this and I am going to be shopping at Coles from now on.

I would appreciate my feedback being taken seriously and I would really like to see something done about more training for checkout operators to know how to pack goods that WE are PAYING for and also the trolley collectors should not be making random decisions like locking up the trolleys mid-afternoon on a stinking hot day. There should be something I can rely upon when I shop - like being able to get a trolley when I need one.

I'm really disappointed and angry with this experience and I hope to get a response ASAP.


Am I being too harsh? Reckon I've got at the moment, but still...