Hi BW,

I'm a bit late reading this but, as a nurse, wanted to weigh in. I'm really glad you spoke to the clinic and that they spoke with the nurse in question and that she seems to be improving.
I was going to, wholeheartedly, agree with the others that you need to talk to the clinic about the nurses performance. You said that she is new to the clinic and it may have been as simple as her not knowing what was expected of her when calling patients. Whilst it is a given for people who work in that field to provide certain information, she (I assume it is a she) may have come from another area of nursing where those details aren't needed to be given (highly likely since she gave you ALL path results this time - including ones you felt were less important). Or one where it is the role of the doctor to provide pathology details and not the nurses. Regardless, it is very important that the nurse be made aware that she is not carrying out her role as required and how to best care for patients in this setting.
With regards to taking the blood, venepuncture is a difficult skill for some people to learn. Some people need to enter the needle slowly for fear of losing the vein - it is a confidence thing. It could be that she hasn't had the need to take blood before starting at the clinic as some hospitals have people who come around and do it for the nurses. But then, some people just suck at it! Hopefully her skills will improve and she won't hurt as much! It could also be the angle she uses.
Again, good on you for talking to the clinic about this nurse. I know how difficult it must have been for you.

MG