Julie : Your new FS should have a form that you sign, that they get you to sign, then they mail or fax it to your old FS, which ask's for copies of your file, bt's, ultra's to be sent. Your "old" fs sends a copy of anything relevent in your file, and there you go.

I used to work in a doctors surgery, it is quite common

PS - When FS gives you a copy of your file (folder) to take to the nurses to book your scans, if you have a look in it, it doesn't have much info in it really. My FS types away in the computer, that's where all the juicy stuff must be, which my sister told me, is available to see under freedom of information act... Interesting