Hi Teagan
He may just have been having a bad day. It's not unusual for doctors to rely on their nurses/receptionists I suppose. If you're happy with the nurse, that's good. You'll be dealing with her most of the time anyway. You probably won't need IVF so no point in even thinking about that.
But, it is frustrating. Especially when you don't really know the procedure yourself. :-s Did they give you a handbook?
I think I mentioned in another post that they are affiliated with SIVF in some way. Maybe you could download SIVF's info from their website? Might give you a better idea of what to expect.
Oh well, if the counsellor's name is Sue, it'll be a breeze. Just pretend she's me!
Keep me posted.
Love
Sue :luck: