I'm the same as Ruf & Hopefull, couldn't fault SIVF's care at all. I called during my cycle a ridiculous amount of times & never felt like it was a hassle for someone to talk to me. I dealt about 85% with the nurses (one in particular mostly) and the rest with our Dr. They dealt with my drip phobia very well at egg collection when I had to have the sedation cannula in my hand. Even after my BFP, at around 7 weeks, I had my favourite nurse ring me just to see how I was going.