In alot of asian countries you dont have GPs so every time you are sick you go to the hospital. When people immigrate this isnt explained to them, so when they are sick they go to the hospital ED and clogg up the system- simply because they dont know. Perhaps there could be little packs made by some Government dep to give to homestay familys/ english schools/ community centres that can explain the way things work in AU/NZ.- Just a random thought as Im getting ready to take DS2 back to hospital for outpatient IV for his cough.
The department i worked for had pamphlets and videos explaining just that in every different language avaliable to everyone and put in letterboxes of the intake area

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