Thanks girls! I still haven't heard back from Itti and they are usually really good so I'll send them another email if they haven't replied by tonight.

Beema - it is my red one and orange one. It's funny because I got told by a friend when I was buying them 'Don't get red - it's dodgy', because the red was the only one she had problems with, but I loved it so I got it anyway. That'll teach me