Both of our boys were born at and stayed in the NICU/SCN at the Mercy @ Heidelberg and we have nothing but praise for the amazing people who helped us through both journey's.
The people there are truly exceptional, I have so much respect for the people that gave us our boys into our arms after their stay at the Mercy.

Two visitors at a time in NICU & special care, so a parent & a grandparent can visit together, so to speak. As there are 4 to 6 beds in each 'room' in NICU, it is important to respect those numbers as it can get really intrusive if you are visiting your baby and the baby next to you has three or four people crowded around all talking & interacting. While the NICU can become a second home for some people with long term babies in there, it is really overwhelming in those first few days & weeks of having your baby in such a place so it can easily become too much if there are too many people around.
The staff will be really encouraging of 'kangaroo care', skin to skin contact between mum & bub first, then dad & bub as she becomes more stable. Grandparents probably won't be encouraged to do cuddling in NICU, more likely as she progresses down through special care, but she is your baby so if you want grandparents to have cuddles, then tell your nurse! In the early days though, particularly if she is fragile, those cuddles are few & far between so you will probably want to save them for yourself & DH ( totally understandably! ) When she comes home might be a better time for all those cuddles I'm sure everyone will be desperate for! Lots of touching of bub in the isolette ( the little capsule premmies usually end up in to control their body temp ) is encouraged for any visitors that you are comfortable with touching her. Also for you to assist with changing her nappy, taking her temp & looking after her as much as you can.

Anyway, Crumpet, you are going full term or at least far enough along to skip NICU altogether! If Beema can do it, so can you !
So, positive vibes for little bub staying in there as long as possible & if you want to know anymore, just let me know.

P.S. still really good friends with two of our nurses from Charlie's NICU stay & facebook friends with a lot of others. Nothing but praise for the Mercy!!!