Are you serious? ... Thats a bit silly!
Yep. I wrote them a letter (in one of my tired "I need to let rip at someone" hazes that us mothers tend to get) and they never got back to me.
Things like opening the draws, there are all indents around the handles from fingernails. To me that shouldn't happen, and I'm not using cotton gloves or amputating my nails out to use my furniture!