Biggest problem we have with it is it won't tighten. We've had it in, and apparently we're doing it 'right' but even DH has a hard time pulling the strap so it tightens. And then the bit at the bottom where the strap you tighten from comes out of has broken 3 times now. We've had the seat replaced twice for it breaking, and the third one has also broken, so we're going on to our fourth soon. SEems a bit strange that we seem to keep getting the same faulty part. Plus the head rest won't stay up. Every time I go to put DS in I have to pull the head rest up again, and even with it at it's highest point the shoulder straps still come out below his shoulders. I have read/seen in many places that for the seat to work at it's optimum the straps are suppose to come out above not below the shoulders. Again I brought it in thinking I was missing something....but nope, I've got them set at their highest setting and yet they still are below his shoulders.
That's crap! Ours is stiff (i can't adjust it but I'm a weakling) but DH doesn't have an issue. We are upgrading DS to the maxi rider AHR (did I say that already? :-/) in the next month in prep for bubs coming. It was a choice between that babylove one and Infasecure one and Connor was more comfy in the maxi rider.

sent from my watzamajig so may not make sense....