Crappy Cot, Any advice -legal or not - so dissapointed

[Pandora]

I would ring fair trading and get their advice.
It should be clearly makred as a second, you shouldnt have to search the site for a hidden page that says it.
Id do it tomorrow too so that it hasnt changed before its look at if they investigate it.
I know in the past companies have been held liable for not clearly marking prducts - like when big name stores have 15%off everything then fine print that excludes X,Y and Z

[earth_99]

You should probably also take some screen shots of the website in case they make changes. Definitely contact fair trading/consumer affairs.

[misty]

Definitely get in touch with the dept. of fair trading - they may be able to help you.

Now having said that, even though I think you are in the right for this, be prepared for the fact that it is still unlikely to be resolved. Unfortunately, in instances like this, you are often left just to live with it, because the costs associated with pursuing any legal avenue often outways what you get out of it. Further to this is the time factor involved. Even if you do manage to get this resolved satisfactorily, then it is likely to take alot longer then four weeks to do so, given their current attitude.

Basically you need to weigh up how much and how far you are willing to pursue this.
I am not trying to discourage you, and wish you all the luck sorting this out.

Is there anyway you can fix the scratches?

[Maruschke]

Can you try again, ring the company or send them an email clearly outlining where they fell short of their obligations? State what you think it is worth and ask for a portion of money back, say 50%? I did this when a removalist took all day to move what was a 3 hour job, and they OFFERED me a refund of $300. It could be worth a try.

However, the website does say 'seconds' even if it is smaller than 'special'. I would probably do the same if I was advertising something; I would emphasis the positive (special) rather than the negative (seconds). The company might not be willing to budge at all because of this.

EDIT: I just checked out the site and it does say factory seconds quite clearly. I am not sure you have an avenue of recompense here. The only thing it doesn't say is what sort of damage there is.

You can always resell the cot on ebay if you really don't want it.

[visitor1]

it does say factory seconds clearly..and to me..does stand out

Call around, you might have an avenue to get your money back

[HotI]

The website says they sell new, preloved and factory seconds but they don't label that cot as a factory second. I would be upset, and would dispute it as well.

[Maruschke]

The website says they sell new, preloved and factory seconds but they don't label that cot as a factory second. I would be upset, and would dispute it as well.

Actually it does on the page!

[Ahurani]

Well

When you go to specials it doesnt say

but when you go to the sleeping section it does... weird

[maz]

Arent they legally ment to state what is wrong if its a second????

hmmm Ive had my bad share of cot exploits.....dont take it...if you dont agree fight it

[HotI]

Actually it does on the page!

Not on the page where you go through the Specials link!

I went through the Specials link and found the cot. I also searched for "cot" and "sereno" using their search function (because i was looking for where it did say factory seconds for THIS item), and neither of these searches led to the item. A customer shouldn't have to do this extra searches, but even if you did you still don't get sent to the page where this descriptor is included.

This is their error in not having 'factory second' listed on every page that the item is advertised, and they should be addressing your concerns.

[leesha]

I had a look too and it says:
Love N' Care Sereno Cot

FACTORY SECONDS

ON SPECIAL FOR $190.00!!
*price only valid for WHITE Sereno Cot

If this is the same one you purchased then yes it clearly says Factory Seconds....and you don't have much to go on....sorry!!!!!!!!

[visitor1]

I think only way you would get around it is if you did say you only looked in the 'Specials' section as it does NOT say 'Factory Seconds' in the description (not that it even had any desciption in there..LOL)...but in the main 'Sleeping...Cots' section it does clearly say 'Seconds'.

So fight on that level...(Specials section)