Ok sorry if this is dragging on, but I'm just so grateful ! I got a call from Alex from Baby Savings Co again today and she said that Love n Care were proving to be quite difficult to deal with but that she wanted to resolve this issue and make it up to me as soon as possible. Soooo, she said she sent me a photo of the Rosella Cot by Mother Care to see what I think? She said it is a new cot which they sell at $279 but that it would be at no extra cost to me and that she could have it shipped out and the crappy one picked up by Tuesday or Wednesday next week. I am so ecstatic ! I said I would have a bit of a look at the rosella cot and the details and feedback from people who have bought one and get back to her.
Well it checks out fine and I just rang her back and said that was fine and so I should have a brand new cot by mid next week.

I also sent her this e-mail....

Hello Alex,

Thank you for your promptness regarding the issue of the Sereno Cot by Love n Care. I look forward to receiving the new Rosella cot in white in the next couple of days, as per our telephone conversation , and finalizing this matter.
I'd also like to say thank you for reacting in a manner which has restored faith in me as a consumer with your business.

Sincerely
Jane

So I guess it is worth believing in yourself and speaking up when something like this happens. Thanks to you girls too, I felt really supported by your understanding and empathy with this situation.