I don't love my Strider4 anymore....

[Nicambhar]

I was so in love with my strider until I used it. After getting the thing out of the box, I noticed that both the seat and the frame were extrememly bent out of shape and that one of the smaller wheels didn't even touch the ground.
Took it back and got a new one, now this blasted thing has an even worse problem, the wheels are completely stuffed. When you push it even on the flatest surface it's like it has a buckled wheel and Arab's head shakes around so friggin much.
Now I contacted Britax and they expect me to take it to a dealer that is an hour away and leave my pram with them. Stuff that, I am so bloody mad.
Anyone else have prob's with theirs????

[~breeze~]

Oh no, theres nothing worse than finding probs with your pram, it takes so long to choose & its a real pain when you end up not happy with it!
I hope the problems solved soon hun
xxx

[Epacris]

Oh that is really frustrating my sympathies to you...

When a bit on my pram broke (not the same brand as your pram, it's a cheap Valco thing), I emailed the company about it. They told me to take it back to the shop where I bought it (Babies Galore) and they'll deal with the repair issues from there. So I did that and the shop offered me a courtesy pram. It wasn't anything super-doper but it sure was better than not having a pram at all. My pram got sent from Sydney to Melbourne, fixed and sent back all within a week. All within warranty.

Can you ask them about a courtesy pram while the issues with you pram are being sorted out? Good luck...

[nic]

We've had no problems with our Strider 4 at all Nicambhar.
Hope something gets sorted out for you soon. Could you email them again and tell them how unhappy you are with their customer service and see if they will sort something out with freight for you instead of having to travel?

Nic

[~Raven~]

The store where you purchased it from should send it back to the dealer for you!

[peach blossom]

hi - sorry to interrupt the post. but re: the strider 4, for those that have it, do you really need to get the extra bassinet for a newborn or does the normal stoller seat lie back flat?? and up until what age/weight can you use to bassinet till? still trying to decide what stroller to get... is it worth getting the bassinet?