I don't love my Strider4 anymore....

[nic]

We've had no problems with our Strider 4 at all Nicambhar.
Hope something gets sorted out for you soon. Could you email them again and tell them how unhappy you are with their customer service and see if they will sort something out with freight for you instead of having to travel?

Nic

[~Raven~]

The store where you purchased it from should send it back to the dealer for you!

[peach blossom]

hi - sorry to interrupt the post. but re: the strider 4, for those that have it, do you really need to get the extra bassinet for a newborn or does the normal stoller seat lie back flat?? and up until what age/weight can you use to bassinet till? still trying to decide what stroller to get... is it worth getting the bassinet?

[~clover~]

I got my first pram from Target & when I had problems I took it back & they gave me a loan pram. I actually liked it better coz it had a reversable handle, but I think you'r probably better off going back to the shop.
They might exchange for a whole different pram for you if you want.

[Bathsheba]

Oooh yep, nothing worse (when it comes to baby equipment) than when something goes wrong with your pram!!! I nearly had a heart attack when my teen DD broke my first Emmalunga (all ended well in that insurance paid for a new one! ) While I was waiting for my new Emma I had to contend wit a crappy Steelcraft though... it was just awful. So all my sympathy darl .... i hope it's sorted soon!!!

[aussienic]

When I bought my pram.. Diff one the wheels had issues.. I just took it back to the baby store.. they replaced the wheels and when it still had issues they sent the wheels back to the dealer. They offered me a loaner pram but I didn't need it at the time..

So I would contact the baby store or just turn up and show them the problem an see if they can fix the issue in store

[Nicambhar]

damn, you lucky things that get offered a loan pram. Best I can get from Britax atm is "a new wheel". Would make sense to send me two new one's me thinks.

[Ellie]

I was at a store yesterday looking at the strider dlx and a customer came in complaining about the front wheel on a strider pram and the Britax rep just happened to be there...he took the front wheels off the pram in the shop and fitted them for the customer on the spot. The customer was really happy. If you have to drive so far to take it back maybe see if you can be there when the rep is visiting? Good luck.