i have a friend whose baby jogger had a dodgy brake- she thought it had been seen too and then it failed again and her child rolled down the driveway - Baby Jogger themselves are replacing the pram immediately - it turns out the shop who supposedly sent it in for a service/repair the first time never did. She spent many months researching the pram and really liked it - i think she is also now more than happy with their service although disappointed it took an incident to get it sorted although this was not as a result of the company's (Baby Jogger) inactions rather the shop she trusted to return it when she first noticed and they never did - she did want a pram that she could jog with though which a lot of the other three wheelers aren't made for so that was her specific requirement.