We had a problem with our pram - same brand but different model. It was still under warranty but the place we bought it from had closed down. We contacted the manufacturer direct and they referred us to a repairer. We had to travel about 1.5 hrs to brisbane to get it fixed though Haven't had any problems since (it's the same age as DS). No idea on cost as ours was under warranty. I expect something exorbitant though, if my experience with a different company is anything to go by. I contacted babyco to see if we could get a replacement plastic sliding thing for the side of our cot & they wanted nearly $100 Considering I bought it second hand for not much more, I have just left it broken. It still works as a safety catch, just doesn't have a guide to slide along. Then again, Britax might be more reasonable.