Oh I am so with u on that one Sush, as my job also entails in-hours & after-hours Help Desk. Eg: here's an example of same client, same employee ringing me aprx 2am on 2 diff occasions a few wks apart:
he rang to say his machine is frozen, but after further questions I found what he 'actually' meant was his monitor was black/blank. Said chk power to ur monitor & r there lights on it, he said it was fine, so said turn monitor off/on, so he turned CPU off/on instead & said didn't fix, then further questions revealed the monitor had no power (no green/red/orange light), so told him to try another pwr point, especially since he mentioned they'd had a pwr outage. We almost had a fight, coz he said the pwr pnt was fine, i kept saying plug it into another one, or plug something else into where the monitor was, a simple bl**dy test for someone to determine why no power to monitor. Eventually he did & he said, gees mate that works. I felt like saying, yeah no sh**. Anyhow, he rang later & I immediately told him to try another pwrpnt & had same argument with him & i said look i'm not going to help u anymore unless u at least try it, well what dya know, it works in another pwr point (another pwr outage). Ahhhhh. Hehehehe.