Wysiwyg that lack of information is nuts!!! As you say, surely it would've easy just to give the new people lots of info instead of constantly answering questions.
Our school prep info evening is early november and they do a "fashion parade" of the uniform so the parents get to see it. The uniform shop ( run by parent volunteers) is then open on the transition days so that people can try on. Parents put their orders in and they are all packed at once and picked up second week of December.
Our stationery lists are all done via the school too.
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