Not good enough

[KimB]

Your poor DD Dianne. That school needs reporting. I would make a complaint with the Dept of Ed supervisor for that area. Hopefully you can sort this out or I would look at changing schools

[kateo]

You are going exactly the right way around complaining. See the headmaster first but if nothing dramatically changes in a week contact the Dept.
So often the boss needs some good ammunition to suspend a kid who is a nightmare for everyone. If you complain it might be just what's needed. Sometimes the dept is under pressure to keep certain kids "in the system" for various reasons and they are heaps of hard work for all the people involved in the school. It usually takes a bit of parent pressure to move these kids along.
If however you have a not so good boss at your school who is playing gender games (ie girls don't get treated as firmly as boys) then going to the dept is exactly what you have to do.
If the management plan is actually working there should be serious results for the bully if breaking the plan. There should also be safety systems in place for other students like your poor DD.
Good luck