Hi

Recently I tried to enrol my toddler to the approved childcare center was adviced
by my childcare provider that the Family assistance Office did not assess my CCB (Childcare benefit) status;
As a result, I have to pay for the full-pay;

The situation as below:
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Currently I am on the Family Tax Benefit (Both A & B) & was adviced by Family Assistance staff that I am also eligible for at least 24 hours Childcare benefit weekly;


At the beginning of this year, I approached the Childcare center &
mentioned to the staff that I would like to reduced-fee CCB, he/she adviced me to contact the Centalink first to obtain the Customer Reference number(CRN), in which I did & sequentially submitted these number to childcare center.

Recently I have found out from Childcare Center that my son's CRN/DOB was invalid; Their reason is that Family assistance Office did not assess my CCB (Childcare benefit) status;

However, from last conversation with the FAO (Family assistance Office), they were pretty certain that my son was registered with CCB;

Hence, I am not sure what I should do, I am stick in between Family assistance Office who said that my CCB is in place & childcare who said otherwise;

All I want to get reduced CCB for my son;


All the advices are welcome

Thank you