Do I leave a neg or not?

[Astrid]

I won an item on ebay back in March along with another item from a different seller. Well one arrived very quickly, the other nothing for a week. So I contacted the seller and nicely asked when did she send the item. Well she never said when she sent it, just that she would contact Auspost about it. No contact, then I emailed her just to ask how it was going. Finally got a response in early April that a number of her parcels had been water damaged and she had to go in an check them out. If ok, then she would send again via Express Post, if not then she would refund.

Well there has been no parcel and no refund. I emailed her a couple of times asking her to contact me. Then in my final email I advised her that it had gone on long enough and that I was taking it further. No response, so then I lodged a PayPal dispute, which really was just me sending her more messages via PayPal instead of email. My last message I advised I would leave negative feedback on eBay if she did not contact me. Well week later no contact, so I have escalated it with PayPal.

So do I now leave negative feedback as I have threatened, or should I wait a bit longer? I feel I been very patient about it all, but I just want my money back. Will I jeopardise my chances of a refund if I leave a neg now? Also is it wrong to leave a neg if I do end up with a refund?

Just annoyed, I do understand that sometimes problems happen, I am just so upset that she just stopped contact with me.

[Pandora]

i think if you leave negative feedback, and then they do the right thing, you and the seller can mutually retract the feedback, I know that used to be an option.

[Trillian]

If she was actively working with you to resolve it, then you could excuse the time it was taking, but considering that she seems to be dodging you, I would leave the negative feedback, even if you do get a refund because it was still a poor transaction etc. I don't know if that would harm your chances of getting a refund though, you might have to look into that further. The only issue is that they can reply to neg feedback and it's usually not nice when they do.

ETA - another thought, usually when I am not 100% happy I leave neutral fb, that way I can still voice my issues even if things were resolved eventually etc.

[tk1999]

i think if you leave negative feedback, and then they do the right thing, you and the seller can mutually retract the feedback, I know that used to be an option.

I have done this in the past with a seller - I left neg feedback for her and she left neg feedback for me. Once it was all resolved we agreed to retract the feedbacks. Not sure if it is still an option though.

ETA - another thought, usually when I am not 100% happy I leave neutral fb, that way I can still voice my issues even if things were resolved eventually etc.

We did this for an item DP bought... it wasn't enough to warrant neg feedback but we wanted to raise concerns we had - even if everything was to be resolved they were still our concerns.

It certainly is a lot of time taken to respond to you and I can understand your frustrations

[Astrid]

Thankfully she had already left good feedback for me.

I do wonder if you have left negative feedback, does that make other sellers reluctant to deal with you? Neutral does sound like a good idea.

[Trillian]

I'm not sure - I haven't had to use negative feedback, just neutral cause I don't think they get a right of reply to that one LOL. I think it would depend on the situation. If you were a buyer who left negative feedback and the issue was of your doing, like you paid late etc, then maybe that would put buyers off, but if the issue was the fault of the seller then that wont impact you.

[~clover~]

I recently bought a rash shirt of ebay.
The item was described as 'cute pink Ripcurl rashie in excellent condition'.
When the item arrived it was not pink at all, it was faded red. It also was not in excellent condition, it was all stretched out around the bottom. You know how swimmers get those faded see through bits??
I sent an email saying that I was not impressed, told her why & said that I would not have paid $1 for the item at vinnies. I wouldn't have even looked at it & I'm a big op shopper.
She did offer me a refund, but as I only paid $3.25 for the shirt, but $5 postage I thought it was pointless. I would've had to pay another $5 to send it back! Thats $10 for a $3.25 refund.
I did leave negative feedback at the time, mainly to let other buyers know, but in hindsight, maybe it should've been neutral.
She has not left me feed back & I don't blame her. I was expecting negative though.

[Mum2SweetCs]

i think ebay changed their rule in that if you are a buyer the seller cannot leave negative feedback for you anymore. You can leave negative feedback for them but option for a seller is only positive feedback or no feedback at all.

Hope you get your money soon Astrid, I understand how stressful (un-required stress) it can be.

[~Trish~]

Yep, sellers can no longer leave negative feedback for buyers.

I think if you have had a negative experience (which it sounds like you have - no item, lack of communication or refund) then you should leave negative feedback. I seriously doubt she will refund you now if she hasn't already. How long does a PayPal dispute take to resolve? Is it worth waiting until it is resolved until you leave feedback? Make sure you can still leave feedback too, I think there is only a certain amount of days available that you can actually leave feedback, after that you can't leave any.

Good luck

[Astrid]

Well, have to wait till tomorrow for the PayPal dispute to go to the next step. I have checked her out on eBay and 3 other buyers have left negs for the same problem I am having. So looks like she is probably stuffed as a seller just with those.

I feel in two minds about all this. I am very thankful it was not an item I really, really wanted, but feel annoyed that I have had to spend so much time on something that I put a BS bid on. Sometimes I put in a low bid, if I win it great, if not then I move on. Think I will stop doing that from now on.

[squidipa]

i would stick to facts and say poor communication

[aussienic]

I would leave neg feedback.. You have had a negative experience.. Lack of communication and no item..

[Astrid]

All resolved, will be getting a Paypal refund, she did not respond to them so it was automatic. Have left negative feedback as well.

Thanks for all the advice!

[Footsteps]

thats good news.
xx