WOW, Tan now that's really opened my eyes up with your info there ... that makes sense too cause going back many years ago i was looking for a casual job during the daytime as i was working a permanent full-time night shift position ... anyhow, i applied for a sales position at Clinique at DJ's Melb with NO formal training other than i worked at Australis Cosmetics, and i got the job and i was thrown straight onto a Clinique counter not knowing a thing about their products, and i remember being so shocked that i was given absolutely no formal training whatsoever

... Sounds so similar to the Hairdressing industry, as i did a block of a 12mth course at Edward Beal, and OMG there were some dreadful hairdressers amongst these girl's yet you knew at the end of 12mths they were gonna pass after all they did pay $12grand for the course and off they go looking for work as a qualified hairdresser. My own SIL did a 12mth hairdressing course at TAFE ($10grand) ... and same thing they will be passed & must i mention she still cannot hold a pair of hairdressing scissors properly (a vital technique)

*** Kristin ... i'm off to have a looksy now, thanks heaps