Undercover Wear - tell me your experiences

[BrightSparkles]

The consultant didn't give me any info about who still needed to pay and what to do with the cash that people have given me. I just thought it was like tupperware where the consultant gets the money. But now (a week and a bit after the party) i find out that i need some slip that she hasn't given me to take to the money to the post office and pay it before they release the goods. As a result, my guests that were told thier orders will be here in a week will now have waited nearly 2 weeks for their orders. I've had nothing but excuses from all levels.

[marinas]

The consultant didn't give me any info about who still needed to pay and what to do with the cash that people have given me. I just thought it was like tupperware where the consultant gets the money. But now (a week and a bit after the party) i find out that i need some slip that she hasn't given me to take to the money to the post office and pay it before they release the goods. As a result, my guests that were told thier orders will be here in a week will now have waited nearly 2 weeks for their orders. I've had nothing but excuses from all levels.

I'll reccomend you write to their head office at:
8 Solent Circuit
Norwest Business Park
Baulkham Hills NSW 2153

You can also send a copy the CEO or to the Marketing Manager. UnderCoverWear is working hard to keep a good reputation for customer service. They are taking issues such as this seriously, especially during tough economic times when sales are lower than normal.

Head Office should make sure that Consultants are properly trained and motivated. Hopefully this particular consultant just had a few bad days and it won't happen again. Keep us up to date on how you are progressing and how the response is from head office.