Can you name the company? My mum has been a sales rep for 20 something years and when we were kids and has never been treated that way.

I would strongly advice her to speak to a soliciter. She should take this further. Could be up for some compensation. And the toll thing! What a crock of ****! As a rep she would have been driving a company car and they should have provided an etag, or she should claim it all on tax.

Your poor friend.