Well, depending on what type of job you're going to go for (I don't think you mentioned it or I may have missed it), just the things you listed in the post above can be worded in a way that highlights all of the skills you have.
"able to deal with conflict and achieve resolution amicably"
"negotiating successful resolutions in high-stress situations"
"ability to communicate both verbally and in written form with various demographics (I'm thinking tradies to teachers to stock brokers here)
You'll find something when you want to - just be imaginative, creative and let yourself shine in your best light. If you need any help 'glorifying' your resume/cover letter, let me know via PM as that was my job for a good 2-3yrs. And believe me - if I could sell someone who has been in prison for 13yrs for deciding that post offices 'don't need the money', I could sure as heck help you if you need it.
Shari xo




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