Capital letters
Use capitals sparingly. Capitals should be used for:
• personal names
• names of nationalities and peoples
• names of organisations eg the Department of Local Government
• formal titles of officers eg the Prime Minister of Australia, the Mayor
• modes of address eg Minister Brown, Her Majesty
• countries and states/provinces
• place, area, topographical and street names eg the Snowy Mountains
• names of public buildings eg Town Hall
Acts of Parliament
• religious faiths
• trade marks and brand names
• holidays, ceremonies, days of the week and months of the year
• titles of publications (eg books), formal documents (eg the Treaty of Waitangi) and
events (eg National Investigations Symposium).
Do not use capitals for:
• the office, this office, our office, etc when referring to the Ombudsman’s office
• the word ‘report’ unless it is in a full proper title
• the university/department/council etc or an agency’s branches, units or committees
• the names of each of this office’s teams (eg the general team)
• ordinary titles of officers eg general manager, police officer, councillor
• the names of policies eg the code of conduct.
For proper names, you may be able to use capitals the first time the name is used and
afterwards use minimal capitals eg:
NSW Government the government
NSW Police the police
Parramatta Council the council
Department for Women the department
Aboriginal Complaints Unit the ACU or the unit
Special Management Branch the SMB or the branch
Youth Liaison Officer the YLO
However, we have decided to keep capitals for special titles of office even when the full title is
not used:
NSW Parliament the Parliament
NSW Premier the Premier
Commissioner of Police Police Commissioner
Do not use FULL CAPITALS for titles, headings or blocks of text as they are difficult to read
and dominating.
When a word or an expression (such as a brand name) needs to be in full capitals in a text, use
SMALL CAPITALS.
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