Oh yeah, it has pretty much summoned up every ounce of pent up rage that I've accumulated over the last 20 years....Yes it left me totally in the lurch re a number of things. Trill I have *no idea* what would need such urgency but they do have a history of laying the law down without any apparent rationale or consideration for the persons effected. Everyone had gone home for the afternoon and I don't have any out of hours contact details for his immediate supervisors so it was pretty much "suck it up baby." The FDC lady listened to me rant for about 5 minutes solid and I didn't leave any swears out either. Then around 5 pm he rang me to say, guess what? The person who was originally supposed to be doing the duty had been recalled from leave so he was coming home after all.