Hi
I totally understand how that is, Word can be difficult at the best of times!! I use word at work, so if you like, I can take a look at it tomorrow for you whilst I am there. I would offer to do it at home for you, but we have Vista and only Word 2007, which will open Word 2003 but makes it harder to format, if that makes sense. However, at work I run Word 2003, and am currently the "Word" expert at work and I'm making up my own templates, so I may be able to assist. MAY being the operative word! haha!!
But you are welcome to PM me for my work email address and I'd be more than happy to assist you if you tell me pretty specifically what you need done.