Just bought a cushie tushie, what do i do next?

[Anila]

ok rather than start a new thread im just going to put this here, i got my fluffy mail today and im sooooooo dissapointed!!
I am not happy with the condition of my nappy, i did not buy through cushie tushie as i wanted the blue with white spots and they did not have any, so i bought from a company that has a web store and also sold a few on ebay, i purchased mine through the ebay store as i already have pay pal set up etc...
anyway post was only $5 and came express, so was very happy with that, then as i ripped open the post bag, and pulled out my nappy straight away i saw 2 faults, the first being that it has rust couloured flecks all throughout the nappy, the second that the cushie tushie label was not sewn on properly the top stiching had missed the whole label completely, so feeling ripped off and feelind disapointed i inspected the nappy further, the top stiching on the nappy is all crooked and some thread is hanging out from it, im sure cushie tushie would not have let this type of nappy leave its factory, so wondered if i have purchase a "seconds" nappy, it was stated that the nappy is new, and i do believe that it has not been used, but it does not say if it was a factory second.
I dont mind if i bought a factory second had it been stated that way, but i would not ahve paid $35 for one.
Im not sure what to do next, i can live with the faults, its just so disapointing when u pay alot of money for something that u are expecting to be perfect, i have not yet left feedback, and if i return the nappy its at my cost, i have not told hubby that i bought this nappy, but im sure he will see it on the bank statements.
I knew i should have just chosen another design and bought from cushie tushie, im so bummed right now, this was supposed to be a step in the right direction, now i feel like its a set back, i have been trying to convince hubby for 6 mnths to go cloth, how am i supposed to do that now with a dud nappy.

I took some photos with my mobile, just to document them.

what should i do or should i just leave it and use it and hope next time i get a better result?

[Pretty Butterfly]

Oh wow, I've never had that happen, I hope one of the girls come in with some better advice...

I love my Cushie Tushie's.... But have only bought from them or reputable stores, that the girls in here all use....

I hope this hasn't marred your start to mcn babe, it is wonderful, but I'd be inclined to enquire about the nappy with the place you bought it, and Cushie Tushie.... I wouldn't think they'd be happy to know you paid that price for an inferior nappy....

[alioops]

I would contact the seller about it, They should then get in contact with Shell (the owner). If you havent heard anything within a couple of days (Shell is pretty quick with her responses) then contact Shell direct. I would also ask them to refund return postage if they want it sent back, but Shell is usually pretty quick and efficient with replacements. Hope you can get it sorted out quickly hun!! Keep us updated.

[Anila]

Thanks girls, i wont leave her feedback just yet and ill just send her a message and see what she says, its from a stockists that is on the cushie tushie site, just i purchased it fron her ebay store, oh sigh, i feel so bummed out.

[alioops]

When I receive a customer order that I haven't had shipped straight to the customer I open it all up and check each nappy for faults. I kind of thought that everyone would check their stock, so that is rather disappointing. FYI CT have their own ebay store for seconds, but they don't charge full price on seconds.

[Pretty Butterfly]

. FYI CT have their own ebay store for seconds, but they don't charge full price on seconds.

Ooohh, I didn't know that...

[angelaartsstudent]

I would say contact the store you got it from first becuase it is their fault for providing a poor product. They may not have stored it properly or something and that could explain the damage. They should have the brains not to sent you a product that looks that damaged.

Hubby and I ordered straught off the CT website and all of ours looks great and neat. A tiny bit of fluff here and there from where the edges of the wipes frayed before being hemmed but as I said a *tiny* bit. The nappies themselves ALL look perfect.

[Anila]

I didnt know that either, is it on there website?

well i sent this through the ebay messages....

Hi there, i just wanted to let you know that i recieved my cushie tushie nappy today and am very happy with the fast postage and great communication, however i have not yet left feedback as i am a little disapointed with my nappy purchase, i have noticed 3 faults with in the nappy, the first being that it appears to have rust coloured flecks here and there, the cushie tushie label was not sewn on correctly, the top of the label had missed the stitching completely, and the front of the nappy has been sewn crookedly, and has some thread hanging of it.
I have taken some pictures with my moblie if u would like to see theses faults.
Im sure it was an oversight and am hoping that i am able to get a replacement.
Looking forward to hearing from you.
Thankyou Lisa.

I hope that was ok, i have never had to make a ebay complaint before?

[angelaartsstudent]

I have had to lodge ebay complaints and lodged a dispute before, yes. If the item you buy is NOT as described in the listing, then you can get your money back.

[Anila]

I am actually happy to keep the nappy, but wouldnt have paid full price because of the condition its in. She does clearly state that returns are at buyers expense, do u think i could get a discount, even though i already have the nappy?
Oh im just so disapointed, allioops i coming to u next time! even if the design i want is not there, i noticed that the choc bubbles is now sold out also, i cant win!

[angelaartsstudent]

Technically if she did not put in the description that it was a bit tatty, she should provide you with your money back OR a replacement. In this case you are NOT obliged to send back the one you have.

In the Ebay help/search bar (up the top), type in "dispute" and it will tell you all the details.

[alioops]

That sounds great. I think they would probably be quick to resolve it so that you would be happy to leave positive feedback. I know if it was me I would want to have the pics, so that the feedback can go back to the factory and let them know what is unacceptable (I think Shell has had to spend a fair bit of time on the phone) but the new shipment hasn't had any flaws that I have seen. I actually opened a replacement today and have checked it over, and it is back to the level of quality that they were when Shell was making them in her lounge room.

[Anila]

Thanks angelaartsstudent, ill have a read of it.

That teaches me to purchase items late at night on ebay, lol.
I do hope it can be resolved soon, i want to put it on Kainnes tushie before he grows out of it, lol.

allioops im happy to text u the pics to get ur opinion, i really should use my camera and take the pics with that also.

[ashtonsmum]

there is a seller on Ebay selling seconds (they do state they are selling seconds in very small print. I too wouldnt mind buying a second if it was cheaper but they are not. I would contact the Ebay seller...

[blackribbongirl]

I'm really interested in buying Cushie Tushie nappies for my baby to use the entire time, but I'm wondering roughly how long a nappy lasts for before it deteriorates? I understand that the more you buy, the less frequently one nappy will be washed and the longer it lasts. How many would I need to buy to last me, say, 2 years?

[ashtonsmum]

blackribbongirl - I would probably say 3 dozen depending really on how many times you change your baby during the day - you have to take into account drying time etc... Cushie Tushies can be tumble dried but it does shorten the life span of the elastic. If you dont use them already perhaps just get a trial pack to start out with. My son is 9kgs and they still look bulky on him now - I have just sold most of mine and mainly use babybeehind magicalls as they arent as bulky and dry really quick.

[blackribbongirl]

thanks so much for your feedback - that sounds quite reasonable. Ill check out the other brand youre using now and have a chat with the other half about it all. =)

[ashtonsmum]

the other thing I like about the baby beehinds is you have the option of the velcro closure - I find with the snaps Baden is always at the 'in between' stage and they never fit perfectly - with the velcro I can go as tight or loose as I need to